The new digital system used in migration at the international airports in Costa Rica went down today causing long lines in both the Juan Santamaria Airport in Alajuela and the Daniel Oduber in Gunacaste. System failures are also reported in the national airports of Peñas Blancas, Tobias Bolaños in Pavas and Paso Canoas.
The process to go through migration right now is being done manually which is causing chaos and complaints from travelers in social media some which claim they suffered delays of almost four hours.
The problem with the system occurred at 2 a.m. this Tuesday and still at this hour it has not been fixed.
Airport authorities informed that fixing the problem with the digital system is the responsibility of the General Direction of Migration and according to information provided by this entity the problem obeys to the failure of a hardware system installed by the Costa Rica Electricity Institute (ICE) in the main offices of Migration in La Uruca and although the problem apparently was already fixed by ICE now the process of entering the information that was taken manually into the system is causing the problem.