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Costa Rica’s Call Center (CCC) is a state of the art telemarketing outsourcing call center located in the capital city of San Jose, Costa Rica in Central America. Our bilingual call centers primary objective is to personally fulfill your need of key BPO call center telemarketing services. The main focus of every BPO outsourcing campaign will always be to personally educated and enhance the skills and every call center agent so that we may give superior quality of outbound and inbound telemarketing solutions to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
The Costa Rican call center outsourcing industry keeps growing that has produced a highly competitive outsourcing market with many choices depending on price and service. Our advantage, as a bilingual call center located in Costa Rica, can be clearly seen as a closer proximity to the United States, Central Time Zone and Spanish language capability as an added value are now considered almost basic requirements when making an important choice on which BPO call center to use for your important project. Most importantly, if the call center software can support the needs of a client when their outsourced campaign grows? Leaving this to chance is not even an option anymore when choosing where to outsource. Call center software is as important to an outsourced campaign as telemarketing training. Both areas must be reliable, secure and capable of out performing the other call centers that you are currently considering to outsource your BPO campaign.
Our niche is that Costa Rica’s Call Center presents any company that has chosen to outsource a practical benefit by providing more than twice the number of extremely well trained and educated bilingual call center agents for the same money as they would be forced to spend within their local area. In addition, individuals that outsource can rightfully benefit from the international tax laws granted to international companies that invest in Costa Rica and its growing economy. The clear amount of the savings and financial benefits will make outsourcing to Costa Rica a very wise and strategic business decision on your part and for your organization.
The high demand for call center services has provided our company with an abundance of respectable resumes of qualified telemarketers that want to work with and for you. By outsourcing agents overseen by highly trained BPO managers and call center supervisors can give your business a proven method of expanding or staying in close contact with your existing customer base. Outsourcing to Costa Rica eliminates the additional pressure and invested time needed by you in order to interview, qualify, hire and train telemarketers by yourself.
In addition, unlike other large and traditional call centers situated far away in India and the Philippines, Costa Rica’s Call Center stays focused on only handling up to one hundred call centers agents in one call center at a time. As soon as capacity is reached, an additional identical call center will be formed with the same structure and business plan in order to keep our call center results and expectations consistently higher than that of the competition. Our company’s strategy is to take the time to handle one project at a time, in order to successfully manage quality control and analyzing each call center agents phone technique and presentation. Your outsourced campaign deserves a strong commitment to continue an optimistic employee self-confidence so each call center agent continues to make a difference and have create value to your company.
Costa Rica has a very solid infrastructure , stable democratic government, very competitive labor costs and a call center job pool that is especially familiar to the North American culture. Many of the offshore call center agents used today are bilingual in their native Middle Eastern or Asian language which is very difficult to the North American ear. Whereas Spanish is more beneficial and clearly a practical solution as a second language for potentially large untapped markets t throughout the North, Central and South American populations as well as those countries where Spanish is either a primary or secondary language. This aspect alone has made Costa Rica a very attractive near-shore outsourcing solution Call center jobs are some of the top paying career opportunities in Costa Rica. This differs greatly from other countries that consider it as a starting position in a dead end company. Turnover at these other locations are five to ten times more than in Costa Rica.
At Costa Rica’s Call Center, we are confident enough in our expertise that we are willing to disclose a sample of our training for the curious. Our advanced telemarketing course has been highly rated for our extensive knowledge of interpersonal communication, conflict management and phonetics. We invite you to discover why Costa Rica’s Call Center ranks among the best in communication techniques for Costa Rican telemarketers.
From day one, our new agents go through our specialized Early System Programming (ESP) where we train agents in increasing their level of intensity and persistence of behavior. Many courageous people initially display an interest in making cold calls, but not everyone has the ability to be a professional telemarketer. A person may be highly intelligent according to a more conservative definition yet unmotivated to dedicate this intelligence to certain telemarketing campaigns.
The Psychology of selling over the phone will be the initial topic covered. The trainee’s mind is focused on how to prevail over rejection and to uncover a physical stamina to handle a minimum of 8 hours of quality phone calls a day. Each trainee’s fear of telemarketing is addressed openly and resolved with compassion. Prevention for burn out is discussed and will be closely monitored daily for each trainee. This key observation will filter out potential quitters while promoting career team members for your company. At Costa Rica’s Call Center, we are not hard on our trainees, we hand pick and train them to work hard at making your campaign successful.
Phonetics is often discussed and is encouraged as an ongoing study for mastery. Tape recorded practice calls are made during every training session and will cover level one (easy close) to level five (non-stop rebuttal) types of calls. An analysis provided from a detailed checklist will judge the tone, rate, pitch, duration, pause, pregnant pause, delivery and timing of open and close-ended questions. Video recording a phone call in progress involves the same phonetics study along with non-verbal communication to understanding how body posture, facial expressions, hands as an illustrator and motion can dramatically improve a voice and projection Trainees must be a third party observer in order to make the necessary mental changes themselves. The only way anyone can make great strides in self-improvement is to be humbled by their own criticism. Self monitoring and reflection is what will make your telemarketing team rank among the most proficient sounding in the business.
The telemarketing script will be transferred on to a second sheet known as a call map for easy call navigation and training. We use a straightforward flowchart to highlight critical decision points and familiar objectives during the structured conversation. Acknowledging when they ask a good question is used methodically and is essential in promoting additional conversation. Silence can be instrumental when used tactfully on the phone. Deliberate pregnant pauses are incorporated in our pitch and highlighted on the call map as an advantage for encouraging the client’s participation.
A mandatory quiz at the end of every training program is necessary to make sure that the agents know how to handle our system and have a confident understanding of your material taught that day. The campaign information plus advanced rhetoric are a minimum of two written and oral exams that must be passed by all team members. As the training is near completion, several test calls will be made to you for final approval of the script and our team members’ ability to properly speak for your company.
Costa Rica’s Call Center operates all training sessions in a low pressure environment. In the beginning it is very important to build a comfort level with our processes before they are on their own. During this stage, they have to get comfortable handling issues very quickly before they are approved to make a single call for your company. The faster the agents get on the phone and take a call will improve their learning curve, become more efficient faster and would decrease their ramp-up time.
Our Costa Rican call center covers all aspects of foundation training. We have the passion to train and mold raw talent while building the team’s self-esteem and confidence. Even if we hire agents that have been telemarketing for some time, we still need to teach our methods proprietary to your campaign. It is important to analyze the exact training sessions you need before we begin. Costa Rica’s Call Center will supply you with a detailed questionnaire to be filled out prior to the preparation for your classes. Depending on the scale and complexity of your campaign, training times and lengths will vary for proficiency.
Contact Information:
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888-271-6750
506-2223-8625 (local)
